Tel: +1784 458 3676 | E: info@tropicalhideawaybequia.com

Terms and Conditions.

TERMS and CONDITIONS for couples and small groups up to 6 guests.

(Terms and condition differ for ‘Pay in Full non refundable Rate’. Please see bottom of page)

BOOKING your accommodation

We require a 20% deposit to confirm your booking. Once confirmed, all prices are guaranteed as per the confirmation email sent to you. Balances are due 6 weeks before your arrival date unless agreed otherwise.
(For reference purposes the deposit payment is 20% of the total amount and the balance payment is 80% of the total amount)

AMENDING your booking

Up to 6 weeks before arrival. Changes to your booking regarding dates, accommodation, duration etc., can be made free of charge, subject to availability. Substantial reductions to your booking will never result in the overall cost being less than the 20% deposit paid.

Within 6 weeks of arrival. Changes to your booking regarding dates, accommodation, duration etc., can be made at any time prior to arrival, free of charge, subject to availability and any increase in price due to the change. Reductions in price will not be given for missed nights, late arrivals, changes in season, reduction in group size, moving to cheaper accommodations or reducing the number of nights.

CANCELLING Your booking

  • Guests cancelling up to 6 weeks before arrival will receive a full refund of any balance payment made (less any bank fees). Deposits will be forfeited.
  • Guests cancelling up to 4 weeks before arrival will receive a refund of 50% of the balance payment. Deposits will be forfeited.
  • Guests cancelling up to 2 weeks before arrival will receive a refund of 25% of the balance payment. Deposits will be forfeited.
  • Guests cancelling within 2 weeks of arrival will forfeit both their deposit and balance payment. No refunds will be given.

TERMS and CONDITIONS for exclusive group bookings with 7 or more guests.

(Terms and condition differ for ‘Pay in Full non refundable Rate’. Please see bottom of page)

BOOKING your accommodation

We require a 20% deposit to confirm your booking. Once confirmed, all prices are guaranteed as per the confirmation email sent to you. Balances are due 12 weeks before your arrival date unless agreed otherwise.
(For reference purposes the deposit payment is 20% of the total amount and the balance payment is 80% of the total amount)

AMENDING your booking

Up to 12 weeks before arrival. Changes to your booking regarding dates, accommodation, duration etc., can be made free of charge, subject to availability. Substantial reductions to your booking will never result in the overall cost being less than the 20% deposit paid.

Within 12 weeks of arrival. Changes to your booking regarding dates, accommodation, duration etc., can be made at any time prior to arrival, free of charge, subject to availability and any increase in price due to the change. Reductions in price will not be given for missed nights, late arrivals, changes in season, reduction in group size, moving to cheaper accommodations or reducing the number of nights.

CANCELLING Your booking

  • Guests cancelling up to 12 weeks before arrival will receive a full refund of any balance payment made (less any bank fees). Deposits will be forfeited.
  • Guests cancelling up to 8 weeks before arrival will receive a refund of 50% of the balance payment. Deposits will be forfeited.
  • Guests cancelling up to 4 weeks before arrival will receive a refund of 25% of the balance payment. Deposits will be forfeited.
  • Guests cancelling within 4 weeks of arrival will forfeit both their deposit and balance payment. No refunds will be given.

Security deposits

A security deposit of $1000.00 US is required for exclusive group bookings of 7 or more guests and this will be automatically added to your balance payment due 12 weeks prior to your arrival date. Security deposits are returned within 24 hours after the group departs (less any damages occurred)


TERMS and CONDITIONS for ‘Pay in Full’ non refundable rates.

Our special ‘PAY in Full’ prices are our cheapest rates available and are non refundable.

Amendments more than 12 weeks before arrival.

You can amend your dates or delay your holiday by up to one year (subject to availability). A fee will be charged of One Hundred USD per booking. Any difference in price due to seasonal prices, additional nights, room changes etc will be charged extra. Refunds will not be given for changes in season, reduction in group size, moving to cheaper accommodations or reducing the number of nights.

Amendments less than 12 weeks before arrival.

Changes to your booking are not allowed within 12 weeks of arrival.

Cancellation.

If you cancel this booking you will not be refunded any of the payment. Bookings are not transferable to other parties.


Breakages

We reserve the right to charge you for any breakages or damage that occurs while you are here at Tropical Hideaway. We are not concerned with minor breakages such as an occasional dish or glass etc, but where the damage is substantial e.g. appliances, televisions, doors, chairs, mosquito screens, sanitary ware, linens, drinks spilt over soft furnishings etc., you will be liable for the costs in replacing the damaged items. We live on a small island and goods have to be air freighted in from Europe or the USA. Shipping costs are expensive and local import duties are high. Please note our luxury linens and towelling can be seriously damaged by careless use of suntan creams and we would ask that you are especially careful with lotions and creams that you apply to your body. Replacement costs can be several hundred US dollars per room.

Check in – Check out times

Check in time is 2pm. Check out time is 11am. These hours can usually be extended (no charge), if there is not a changeover of guests.

Credit card, Debit card and Bank transfer fees

An additional 3.0% card fee will be applied to all card payments (as charged to us by our bank). There are no bank fees charged by us for bank transfers.

CHILD POLICY

Back to Top